Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the "typical" water damage emergency.

  • Step 1: Emergency Contact to Insurance Carrier
  • Step 2: Inspection and Damage Assessment
  • Step 3: Water Removal/Water Extraction
  • Step 4: Drying and Dehumidification
  • Step 5: Cleaning and Sanitizing
  • Step 6: Water Damage Restoration

Common Water Damage Scenarios

Common Water Damage Scenarios

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, High Quality Restoration professionals can handle any size disaster.

  • Flooding and storm damage
  • Leaking appliances, water heaters, plumbing, etc.
  • Overflowing toilets, bathtubs, and sinks
  • Flooded basements
  • Sump pump clean-up
  • Tornadoes and thunderstorms
  • Sewage backups
  • Flooding from firefighting efforts

What to do when water damage occurs

What to do when water damage occurs

  • Contact insurance company - if your property is not covered, High Quality Restoration offers competitive pricing to minimize your costs
  • Call HQR immediately
  • Assess your structure to make sure it is safe to occupy
  • Take pictures of all damage including the loss of personal property related to the damage
  • Take inventory of all damaged items to help process the insurance claim if you are covered.

Begin the water damage restoration process

Begin the water damage restoration process

HQR uses state-of-the-art monitoring/drying equipment to check moisture content in the structure and materials and dry it out effectively.

  • We take the upmost care in handling your personal property
  • We will do our best to save any damaged item - our technicians will evaluate each piece of property to help you get back to your pre-loss condition
  • We are committed to helping you through the water damage restoration process in Rochester, NY, so you will have minimal disruption and get back to normalcy