Fire and Smoke Damage

Every damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the "typical" fire and smoke damage emergency.

• Step 1: Emergency Contact to Insurance Carrier
• Step 2: Inspection and Damage Assessment
• Step 3: Water Removal/Water Extraction
• Step 4: Drying and Dehumidification
• Step 5: Cleaning and Sanitizing
• Step 6: Restoration

After contacting the insurance company, HQR will come on site to start the process for restoration.

• The process begins with water extraction, fire damage clean-up, and removal of smoke/soot cleaning of your structure.
• We will do our best to salvage any items damaged and will clean all personal items
• De-odorize contents and structure to eliminate smoke and fire-related odors
• Place temporary board-ups if necessary
• Document entire process through pictures of all damage and inventory
• Place items in a storage space whether it is a pod onsite or at our safe facility until your space is repaired and ready to reoccupy
• Conduct HVAC duct/filter cleaning, carpet and upholstery cleaning, and packouts if necessary.

• HQR closes off areas and items that were unaffected by the fire. Certain items like furniture and clothing can be placed in a storage away from the property to ensure its security.
• Reconstruction and repairs - after the soot and smoke odors have been eliminated, we begin reconstructing, repainting, and repairing the affected areas of the home.
• For example, if there are walls that are irreparable, HQR will tear them down and build new ones; we replace damaged carpeting; we scrub and sand the flooring. Whatever needs to be done at this stage, HQR will do it.